Unfortunately, we are unable to offer access to the site for contractors.
For the latest information on these transitions, including timing, please use the following links:
Electronics is Moving and PlayStation is Moving.
Electronics Is Moving Mar 12 message
US Family Center Notice
Important update regarding the US Family Center site - Electronics.
Updated as of Mar 12, 2024
We are excited to inform you that the Sony Family Center (US store only) will officially be moving.
Effective March 19 at 9 p.m. PT the old Family Center site will close and the new site will open on Wednesday, March 20.
For PlayStation, we are thrilled to announce that SIE Merchandise Store (formerly the SIE Employee Store) will be launching a new website, offering a one-stop-shop destination for all your gaming needs. Please visit this site for further information.
Our Electronics store is moving to our Sony Electronics e-Commerce DTC platform. This move allows us to have the benefits of our great DTC platform while still offering great employee discounts. Click here to access more information about electronics.
The New Electronics Family Center URL will be released via email from Life@Sony on Tuesday, March 19, at which time you may register for a new account.
The new site will be available to place orders by 9 a.m. PT March 20th.
Product Availability: During the transition phase (Two to three weeks post go-live) some models may be unavailable on the new site while inventory is shifted from old to new site. Please ensure to make any urgent orders promptly on the current Family Center Site (this site).
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Frequently Asked Questions and Answers
Q: Who is eligible on the new site?
A: All Sony US active employees as well as eligible retirees will be eligible for membership on the new Electronics site.
Q: What is the address for the new site.
A: The new address (aka site URL) will be released March 19th.
Q. What happens to order on current Family Center site that are not complete?
A. Our plan is to process and ship all order made in the current family Center site. However, should the order be delayed for an extended period, we may need to cancel and refund your order. If this occurs, you will be notified.
Q. Do I need a new account for the new site?
A. Yes. This is a whole new site and will requires you to set up a new account. Just before we go live, details on the new URL and process to create a new account will be shared.
Q. What happens to my order history once the move occurs?
A. Your account on Familycenter.Sony.com will still be active and available to view your order history, you just will not be able to order on this site.
Q. Will my available store credit transfer to my new site account?
A. Your store credit will be transferred to the new Electronics Family Center site account. However, there will be a brief delay while we transfer the credit to the new platform.
Q. Will we still be getting the same discounts?
A. In general, we will still be offering 25-40% off all Sony Electronics products on the site and the overall goal of offering standard discounts is not changing. However, discounts and pricing are not guaranteed, and all prices and discounts are subject to change.
Q. Are the Sony Family Center terms and conditions changing?
A. Our Sony Family Center terms and conditions (T/C) are being updated for the new site and will be very similar to the Sony Family Center T/Cs on the current site. Please be sure to check out the Sony Family Center T/C’s on the new site once (available during and after re-registration) for details.
Q. Does this impact Canada?
A. No. The Canada Family Center store will remain at it current locations of https://familycenter.sony.ca.