FAQ

• The Family Center was relaunched back in May 2016.
• We are an employee benefits program with a bare-bones staff. Because of this, we cannot offer a lot of the services that our larger retailer partners provide.
• We use a 3rd party fulfillment vendor for all purchases, which is why we are not able to make any changes to any orders after they have been placed.
• Access is limited to Sony employees for shipments within the United States. Unfortunately, we are unable to offer access to the site for contractors.
• We have the right to suspend/limit access to users at any time.

• There is a $30,000 USD/CAD annual limit per employee. Please read the Employee Purchase Program Terms and Conditions for further information about the usage of the Family Center Website.

Billing and Shipping Address 

• Our Third-Party Fulfillment partner has a character limit for some fields, so we have to truncate the billing and shipping address for Family Center orders. We recommend selecting the appropriate address from the dropdown box of suggested addresses. If this information is not truncated, then your order will switch to Manual Verification Required and we may contact you.